Refund policy
RETURN & EXCHANGE POLICY
We want you to love your Stone + Salt piece. If something isn't quite right, we're here to make it work.
30-DAY RETURN WINDOW
You have 30 days from the date of delivery to request a return or exchange. Items must be unworn, undamaged, and in their original packaging.
WHAT'S RETURNABLE
• In-stock pieces in original condition
• Pieces that don't fit (see our resizing policy below)
• Pieces that arrive damaged or defective (we'll cover return shipping)
WHAT'S NOT RETURNABLE
• Pieces that show signs of wear, damage, or alteration
• Final sale items (marked as such at checkout)
• Earrings (for hygiene reasons)
HOW TO INITIATE A RETURN
Email us at stoneandsaltjewelry@gmail.com with your order number and reason for return. We'll send you return instructions and, for eligible returns, a prepaid shipping label.
REFUNDS
Refunds are issued to your original payment method within 5-7 business days of receiving your returned item. Original shipping costs are non-refundable unless the item arrived damaged or defective.
EXCHANGES
We're happy to exchange your piece for a different size or style (if available). Email us to arrange an exchange. If there's a price difference, we'll send you an invoice or refund the difference.
RESIZING
If your ring or bracelet doesn't fit, we offer one free resize within 30 days of delivery (you cover return shipping to us, we cover shipping back to you). After 30 days, resizing is available for a fee. Contact us for details.
DAMAGED OR DEFECTIVE ITEMS
If your piece arrives damaged or has a manufacturing defect, contact us immediately at stoneandsaltjewelry@gmail.com. We'll arrange a free return and send you a replacement or full refund—your choice.
QUESTIONS?
We're here to help. Email us at stoneandsaltjewelry@gmail.com and we'll make it right.